Question 1

Who are Dopple?

Accepted Answer

Dopple are a trading style of Social Money Limited authorised and regulated by the Financial Conduct Authority (FCA firm reference: 675283), a company registered in England (Reg Number: 08054296). Registered with the Information Commissioners Office (Ref Number: ZA026178). Dopple, 2nd Floor, St Johns House, Barrington Road, Altrincham, Cheshire, WA14 1JY. Contact Number: 0161 676 9595  Email Address: support@dopplepay.com

Question 2

How does Dopple work?

Accepted Answer

Dopple works by displaying a range of finance options to a customer from our panel of lenders. The options displayed will be based on the industry and order value. The customer can then choose the option that best suits them. Once the customer has chosen, Dopple will forward the consumers application to the lender for a decision based on affordability and creditworthiness assessments.

Question 3

What is a credit search?

Accepted Answer

A credit search, often referred to as a credit check, is a process conducted by financial institutions, lenders, or other authorised entities to assess an individual’s creditworthiness. During a credit search, the entity requests information from credit reference agencies or bureaus to gather details about an individual’s financial history, including their borrowing and repayment patterns. Some lenders may use hard credit searches to assess creditworthiness.

Question 4

How long does it take to apply online?

Accepted Answer

The Dopple application typically takes a few minutes to complete. This application can be accessed either at the checkout of our partner merchants online, or if available by requesting the Dopple finance link instore.
Subject to credit and affordability assessments. Missed payments may affect your credit file, future borrowing and incur fees.
Representative Example: Total loan amount = £5,000. Repayable by 60 monthly repayments of £116.26. Total charge for credit = £1,975.81. Total amount repayable = £6,975.81. Interest rate is 14.9% per annum fixed. Representative APR 14.9% fixed. Please note, the rate which you are offered may differ from the rate above and it will depend on your personal credit circumstances. The other rates that are available are 16.9% APR and 19.9% APR.

Question 5

Will I get charged for this service?

Accepted Answer

While the Dopple service itself will not add any additional fees to a customer, please note that certain finance products may carry interest, which is incorporated into your monthly repayments. Additionally, the lender could impose late payment fees, which will be outlined clearly in your Credit Agreement.

Question 6

What is an APR?

Accepted Answer

Annual Percentage Rate (APR) is the official rate used to help you understand the cost of borrowing. It takes into account the interest rate and additional charges of a credit offer. All lenders have to tell you what their APR is before you sign a credit agreement.

Question 7

Can I apply for credit instore?

Accepted Answer

Dopple finance is available both online and instore.

Question 8

What are the requirements for finance?

Accepted Answer

You must be over 18 years of age.
You should be in regular full time or part time employment (with a minimum of 16 hours a week, unless you are retired or in receipt of certain benefits).
You should be a permanent UK resident holder, and able to supply a UK address history for the last 3 years, additionally you must also have a UK bank account capable of accepting direct debits.
Adverse credit history can negatively affect your finance application (No CCJ’s, IVA’s or bankruptcy)
The goods will be delivered to your home address.
Only debit or credit cards can be used to pay the deposit.

Question 9

How can I pay my deposit?

Accepted Answer

Where a deposit forms part of your finance agreement with Omni capital retail finance this can be paid through our
payment gateway on cards that support: Visa & Mastercard

This deposit will be directed to your lender: Omni Capital Retail Finance Limited | Registered Office: 10 Norwich Street,
London, EC4A 1BD | Registered in England & Wales | Company Registration No. 07232938

Question 10

What to do to cancel at a later stage?

Accepted Answer

If you need to cancel your credit agreement you should contact the lender. Lender contact details can be found in corresponding emails from us and in your Dopple Customer Portal.

Question 11

How do I ask about the credit agreement?

Accepted Answer

In the first instance you should contact your lender directly using the details found in your credit agreement. Your lender details can also be found in your Dopple portal.

Question 12

What info is in the customer portal?

Accepted Answer

Here you will find information pertaining to your finance agreement(s), contact details for your lender and any documents your lender has sent across.

Question 13

What is the refund process?

Accepted Answer

In the event of a refund, you will need to first contact the merchant / retailer and request that they process the refund. If you require any further support on this Dopple may be able to assist.

Question 14

Why was my application declined?

Accepted Answer

There are a number of reasons why an application can be declined and due to data protection lenders aren’t allowed to provide the exact details to us. This process is also conducted solely by the lender and Dopple have no part in the decision, nor do we receive any justification or explanation. Should you wish to find out more please contact the lender directly, using the details provided on your decline email.

Question 15

Discuss amending your payments?

Accepted Answer

Should you wish to make any extra payments or to request an early settlement, please contact the lender directly. Lender contact details can be found in corresponding emails from us and in your Dopple Customer Portal.

Question 16

Problems paying my deposit online.

Accepted Answer

Please carefully re-enter all your card details making sure they are an exact match on your card. The address the card is registered to must match the address on your finance application. Unfortunately, Dopple are unable to process card payments by phone.

Question 17

Asking about the status of my application.

Accepted Answer

Both Dopple and the lender will keep you updated about the status of your credit application via email. This information can also be found in your customer portal.

Question 18

Do I need my own FCA license?

Accepted Answer

No, we are able to add you as an Introducer Appointed Representative to Social Money Limited. Subject to Dopple’s criteria.

Question 19

How do you determine which lenders to connect our customers with?

Accepted Answer

Dopple puts the choice back in your customers hands. We will present the customer with the available options from our panel of lenders, the customer can then choose the right option for them.

Question 20

Is there any training or support provided to help us effectively introduce customers?

Accepted Answer

Yes, we provide a suite of video tutorials to ensure you are introducing finance to your customers effectively and compliantly.

Question 21

How long does it typically take for customers to receive a lending decision?

Accepted Answer

Lender decisions can be instant, but if they require more information from the customer to make a decision, they will contact them via email. If the application is referred, it could take up to 1-2 working days, dependent on the lender.

Question 22

What level of customer support can we expect for any questions or issues that arise?

Accepted Answer

If you have any questions or issues that arise, our team are always available to help. Please contact us on 0161 676 9595 or support@dopplepay.com

Question 23

Will we have access to a Dopple Dashboard?

Accepted Answer

Yes, you will be supplied with login details to access your dashboard which will display the progress of all your customer applications.

Question 24

Which platforms are you able to work with?

Accepted Answer

Shopify, Big Commerce, Opencart, Prestashop, Zencart, Woo Commerce, WordPress, Squarespace, Wix, Magento

Question 25

What length of terms are there?

Accepted Answer

12- 120 months

Question 26

Are there any early repayment fees?

Accepted Answer

Each lender will have their own Ts & Cs. If any early repayment fees apply, they are typically outlined in the terms and conditions of the agreement.

Dopple is a Trading name of Social Money Limited
authorised and regulated by the FCA. For this promotion Dopple
is acting only as a credit broker and not a lender

Who are Dopple?

How does Dopple work?

What is a credit search?

How long does it take to apply online?

Will I get charged for this service?

What is an APR?

Can I apply for credit instore?

What are the requirements for finance?

How can I pay my deposit?

What to do to cancel at a later stage?

How do I ask about the credit agreement?

What info is in the customer portal?

What is the refund process?

Why was my application declined?

Discuss amending your payments?

Problems paying my deposit online.

Asking about the status of my application.

Do I need my own FCA license?

How do you determine which lenders to connect our customers with?

Is there any training or support provided to help us effectively introduce customers?

How long does it typically take for customers to receive a lending decision?

What level of customer support can we expect for any questions or issues that arise?

Will we have access to a Dopple Dashboard?

Which platforms are you able to work with?

What length of terms are there?

Are there any early repayment fees?

Find the finance for you

Dopple is a Trading name of Social Money Limited authorised and regulated by the FCA. For this promotion Dopple is acting only as a credit broker and not a lender

Who are Dopple?

How does Dopple work?

What is a credit search?

How long does it take to apply online?

Will I get charged for this service?

What is an APR?

Can I apply for credit instore?

What are the requirements for finance?

How can I pay my deposit?

What to do to cancel at a later stage?

How do I ask about the credit agreement?

What info is in the customer portal?

What is the refund process?

Why was my application declined?

Discuss amending your payments?

Problems paying my deposit online.

Asking about the status of my application.

Do I need my own FCA license?

How do you determine which lenders to connect our customers with?

Is there any training or support provided to help us effectively introduce customers?

How long does it typically take for customers to receive a lending decision?

What level of customer support can we expect for any questions or issues that arise?

Will we have access to a Dopple Dashboard?

Which platforms are you able to work with?

What length of terms are there?

Are there any early repayment fees?

Find the finance for you

Dopple is a Trading name of Social Money Limited
authorised and regulated by the FCA. For this promotion Dopple
is acting only as a credit broker and not a lender